24/7 EMERGENCY REPLACEMENTS
CALL OUR HOTLINE: 1-888-462-4893
We know all about emergency situations, that’s why BITZER maintains safety stock at distribution centers across the country to provide emergency replacement services year-round from the following locations. We aim to have replacements on site within 24 hours.
BITZER’s customer service staff prides themselves on product knowledge and exceeding your expectations. Someone is always available to take emergency calls 24 hours a day, 7 days a week.
THE PROCESS IS SIMPLE.
To submit a request contact us at 1-888-GO-BITZER (1-888-462-4893), someone will be standing by to take your call. To allow us to better assist you, please have the following information readily available:
// Failed Compressor Model Number & Serial Number
// Contact Name & Phone Number
// Email Address
// Ship-To Address
// Dock Hours of Operation
// Liftgate Needed? Yes / No
// Credit Card Number (Billing Information)
// Desired Delivery Date
RETURN MATERIAL AUTHORIZATION (RMA) AND CORE CHARGES
Your account or credit card will be charged on day of shipment for the service compressor, but we will delay charging your core deposit for at ten business days. Once you receive your service compressor, call or email our returns department to request an RMA ([email protected]). We will schedule a truck to pick-up the core, and BITZER will pay the freight back to the factory.
We will issue a credit against your core charge as soon as we receive the failed compressor. If returned in a timely manner, you should see an offsetting credit before the charge is due.
If your compressor fails within one year of installation*, BITZER will conduct a Tear-Down Inspection (TDI) to determine why the compressor failed. We will provide you a full inspection report so you can take the necessary precautions to prevent further failures.
*One year from installation date if adequate startup documentation provided, otherwise one year from ship date. Please see our Terms and Conditions for more info.